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European Health
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FAQ
 
  European Health Insurance Card
Guidance Pack
   
Q. WHAT IS (EHIC) CARD?
A.
The European Health Insurance Card (EHIC) replaced the old E111 in 2006. Your EHIC lets you get state healthcare at a reduced cost or sometimes for free. It will cover you for treatment that is needed to allow you to continue your stay until your planned return. It also covers you for treatment of pre-existing medical conditions and for routine maternity care, as long as you're not going abroad to give birth.
 
The EHIC is valid in all European Economic Area (EEA) countries, including Switzerland.
 
The EHIC is replaced the old E111 in 2006. The card is not an alternative to travel insurance. It will not cover any private medical healthcare or costs such as mountain rescue in ski resorts, being flown back to the UK, or lost or stolen property. Therefore, it is important to have both an EHIC and a valid private travel insurance policy. Some insurers now insist you hold an EHIC and many will waive the excess if you have one.
   
Q. WHO IS ELIGIBLE?
A.
British, EU, EEA or Swiss Nationals are eligible to apply online. UK ordinary residents can not apply online.
   
Q. HOW CAN I GET AN EHIC CARD?
A. If you’re a New Applicant Click Here
  If you’re a Renewing you’re Card Click Here
  If you’re Card has been Lost or Stolen Click Here
   
Q. IS THERE ANY CHARGE FOR EHIC?
A.
You can apply for the card with us for a service charge of £19.99 or via the official EHIC online application form.
   
Q. I HAVE TRAVEL INSURANCE, WHY DO I NEED AN EHIC?
A.
The EHIC is not an alternative to travel insurance. It will not cover any private medical healthcare or costs such as mountain rescue in ski resorts, being flown back to the UK, or lost or stolen property. Therefore, it is important to have both an EHIC and a valid private travel insurance policy. Some insurers now insist you hold an EHIC and many will waive the excess if you have one..
   
Q. WHERE CAN I USE EHIC?
A.
The EHIC is valid in all European Economic Area (EEA) countries. The EEA is a free trade zone between countries of the European Union (EU), Iceland, Norway and Liechtenstein. The regulations on access to healthcare in the EEA also apply in Switzerland.
 
Any person who is ordinarily resident in the UK, and is of British, other EU/EEA or Swiss nationality, is eligible for an EHIC. You can apply for the card with us for a service charge of £19.99 or via the official EHIC online application form.
 
If your nationality is not one of those mentioned above you’ll have to provide evidence that you are ordinarily resident in the UK. Proof of entitlement could be your visa, a letter from the Home Office, a letter from your employer or an approved A1, S1, E101, E106 or E109 form. You cannot apply online.
  Complete the EHIC application form and post it to:
 
NHS Business Services Authority
European Health Insurance Card
EHIC Applications
Sandyford House
Archbold Terrace
Newcastle upon Tyne
NE2 1BF
 
For more information about what ordinarily resident means, visit the HM Revenue & Customs website.
 
You must be over 16 years of age in order to apply yourself.
 
Residents of the Channel Islands and the Isle of Man are not eligible.
   
Q. WILL MY PARTNER AND CHILDREN NEED SEPARATE CARDS?
A.
Yes. Every family member requires a card.
   
Q. HOW DO I GET EHIC FOR MY CHILD?
A.
You should apply for an EHIC in your name and include your child as your dependant. You will each receive your own EHIC. You can apply for the card with us for a service charge of £19.99 or via the official EHIC online application form. Alternatively, you can apply by calling 0208 814 6026 2030.
   
Q. I ALREADY HAVE AN EHIC , CAN I ADD AN ADDITIONAL FAMILY MEMBER?
A.
You can apply for the card with us for a service charge of £19.99 or via the official EHIC online application form. You must enter your own details first and apply for any additional cards when prompted. Alternatively, you can apply by calling 0208 814 6026.
   
Q. WHAT IS COVERED BY THE EHIC?
A.
Each country’s healthcare system is slightly different. Therefore, your EHIC might not cover everything that would be free on the NHS. However, you should be able to get the same treatment as a resident of the country you're visiting.
 
In some countries, you may have to pay a patient contribution, also known as a co-payment, You may be able to get a refund for these payments when you're back in the UK if you could not do so in the country where you were treated.
 
  • The EHIC will cover any medical treatment that becomes necessary during your trip, for example because of either illness or an accident. (In an emergency you can dial the European emergency number 112 from any telephone or mobile phone).
  • The card gives access to reduced-cost or frees medical treatment from state healthcare providers.
  • It includes treatment of a chronic or pre-existing medical condition that becomes necessary during your visit.
  • It includes routine maternity care (not only because of illness or accident), as long as you're not going abroad to give birth. However, where the birth happens unexpectedly, the card will cover the cost of all medical treatment for mother and baby that is linked to the birth.
  • The card covers the provision of oxygen and kidney dialysis. You will have to arrange and pre-book these treatments before you go on holiday. You can ask your GP or hospital for advice, but make sure you are not booked with a private healthcare provider as these are not covered by the EHIC.
  • The card also covers routine medical care for people with pre-existing conditions that need monitoring.
  •    
    Q. WHAT ISN’T COVERED BY EHIC?
    A.
    The EHIC is not an alternative to travel insurance. It will not cover any private medical healthcare or costs such as mountain rescue in ski resorts, being flown back to the UK, or lost or stolen property. Therefore, it is important to have both an EHIC and a valid private travel insurance policy. Some insurers now insist you hold an EHIC and many will waive the excess if you have one.
     
    The EHIC will not cover your medical expenses if you are going abroad specifically to have treatment (including giving birth).You may not be able to use the card in some parts of the EEA as state-provided healthcare may not be available.
       
    Q. HOW LONG IS EHIC VALD FOR?
    A.
    The EHIC is valid for up to five years. Check that your EHIC is still valid before you travel. You can renew an EHIC up to six months before the expiry date. However, any time left on the card will not be added to your new card. Renew your EHIC and abroad know you are more prepared. Call 0208 814 6026 to apply/renew your EHIC.
       
    Q. HOW DO I RENEW MY CARD?
    A.
    Check that your EHIC is still valid before you travel. You can renew your card with us for a service charge of £19.99 or via the official EHIC online application form if none of your personal details have changed.
     
    If you need to amend your personal details then you can only renew your card if you have your PIN, which is provided on your EHIC card please Click Here to renew your application.
    Otherwise, you should call our team on 0208 814 6026.
     
    You can renew an EHIC up to six months before the expiry date. However, any time left on the card will not be added to your new card. Renew your EHIC and go abroad knowing you are more prepared.
       
    Q. WHAT IS THE PIN USED FOR AND WHERE CAN I FIND IT?
    A.
    The PIN (personal identification number) is printed on the EHIC itself. The PIN number begins with 'UK' (for example UK123456), and is found on the same line as the date of birth.
     
    You’ll need the PIN when you want to renew your EHIC and also have to make changes to your personal details such as your name and address.
     
    It is a good reference number to have at hand and makes it easier for the EHIC support team to find your details on the system.
       
    Q. I DON’T HAVE MY PIN CAN I STILL RENEW MY EHIC ONLINE?
    A.
    If some of your details have changed since your card was issued you may not be able to renew your card online without your PIN. Please read the following guidance:
      None of my details have changed
     
    You can renew your card online. Please enter all of your details without the PIN.
      My name has changed
     
    You cannot renew online. Please contact our application line on 0208 814 6026 to renew your card. (You can renew online if you have your PIN).
      My address has changed
     
    If none of your other details have changed, or if you have previously informed us of your change of address, you can renew online. Enter your new address in the address field. Your renewed card(s) will be sent to this address.
     
    If you are unsure whether you have informed us of any changes, or if there have been any other changes to your details, please contact our enquiry line on 0208 814 6026.
       
    Q. CAN I RENEW MY EHIC ONLINE ALTHOUGH MY FAMILY’S CARD HAS NOT BEEN EXPIRED?
    A.
    Yes. Please enter details of all members of the family, including those who still have valid cards. This will ensure that details of all members of the family remain linked. A warning message will be displayed for those whose cards cannot be renewed and only those cards that have expired or are due to expire will be renewed this time.
       
    Q. WHY DO I HAVE TO ENTER MY DETAILS AGAIN TO RENEW MY CARD?
    A.
    In order to ensure that your personal details are kept completely secure, and to ensure that the information we hold is accurate, we ask that you complete the application in full each time you renew your card.
       
    Q. WHY DO I HAVE TO PROVIDE MY NATIONAL INSURANCE OR NHS NUMBER?
    A.
    In general, to be eligible for an EHIC from the UK you must be resident in the UK. Providing an NI or NHS number helps to prove that you are entitled to hold an EHIC.
     
    This number is not printed on the card because of EEA regulations regarding the format of the card.
       
    Q. WHAT HAPPENS IF MY CARD IS LOST OR STOLEN?
    A.
    If you need to replace a lost EHIC, call 0208 814 6026. Alternatively, you can email CUSTOMERCARE@NHS-E111-EHIC.ORG.UK providing your full name, UK address, date of birth and, if known, your EHIC Personal Identification Number (PIN).
     
    If your EHIC is lost or stolen while you are abroad, you or someone on your behalf should apply for a Provisional Replacement Certificate (PRC). This will give you the same cover as an EHIC until you return home. To apply, call the Overseas Healthcare Team on 0208 814 6026.
     
    If you’re Card has been Lost or Stolen Click Here for an online application.
     
    It's a good idea to save this number in your phone. To get a PRC, you will need to provide your name, address, date of birth and National Insurance or NHS number (CHI number in Scotland or Health and Care Number in Northern Ireland).
       
    Q. HOW CAN I CHANGE MY PERSONEL DETAILS?
    A.
    If you need to update your personal details because you’ve changed your name or moved house, then you should inform the NHS E111 EHIC team, who will record the new information and, where appropriate, apply for a new card. Call the EHIC enquiries team on 0208 814 6026. Alternatively, you can email CUSTOMERCARE@NHS-E111-EHIC.ORG.UK providing your full name, UK address, date of birth and, if known, your EHIC personal identification number (PIN).
       
    Q. HOW DO I CLAIM A REFUND?
    A.
    Some European health systems expect you to pay your bill when you are treated and then claim a refund using your EHIC. Try to apply for your refund before you return home. If you need to make a claim once you return to the UK, call the Overseas Healthcare Team on 0191 218 1999 (Mondy to Friday, 8am - 5pm). You will need your National Insurance number and UK bank or building society details to hand.
     
    Remember to keep all receipts and any paperwork (make copies if necessary). You or your insurance company may need them if you're applying for a refund or reimbursement.
       
    Q. I LIVE ABROAD. CAN I HAVE A UK-ISSUED EHIC?
    A.
    The NHS is a residence-based healthcare system. Therefore, once you have moved permanently away from the UK you are no longer entitled to medical treatment under normal NHS rules.
     
    However, if you're receiving a UK state pension or long-term incapacity benefit, you may be entitled to healthcare paid for by the UK. You will need to apply for form S1 (or an E121 if you are moving to Iceland, Liechtenstein, Norway or Switzerland), which you need to present to the health authorities in your new country of residence. You will then be treated on the same basis as a resident of that country.
     
    To apply for your S1 or E121 contact the Department for Work and Pensions (DWP) or The Pension Service.
     
    You cannot apply online for your UK-issued European Health Insurance Card (EHIC) if you live abroad. You must apply by post using form EHICE, which should be sent to you automatically with your S1 or E121. If you haven’t received an EHICE application, please contact the relevant organization.
     
  • UK state pensioners contact The Pension Service on 00 44 191 218 7777
  • UK long-term incapacity benefit recipients contact the DWP on 00 44 191 218 1999.
  •    
    Q. I HAVE HAD MY E111 FOR SEVERAL YEARS, CAN I STILL USE IT?
    A.
    The European Health Insurance Card (EHIC) replaced the old E111 in 2006. All E111s are now invalid. You’ll need a valid EHIC, which You can apply for the card with us for a service charge of £19.99 or via the official EHIC online application form. Alternatively, you can apply by calling 0208 814 6026.
       
    Q. AM I COVERED ABROAD EVEN IF I DO NOT HAVE MY CARD WITH ME?
    A.
    Yes. You are covered for travel from the date of application (if you made your application via our telephone application line or online).
     
    If you travel and you do not have your card with you, and treatment becomes medically necessary during your visit, you may be issued with a Provisional Replacement Certificate (PRC) to prove your entitlement to the EHIC. This will be sent directly to the place of treatment.
     
    To apply, call the Overseas Healthcare Team on 00 44 191 218 1999 (Monday to Friday, 8am - 5pm). It's a good idea to save this number in your phone.
     
    To get a PRC, you will need to provide your name, address, date of birth and National Insurance or NHS number (CHI number in Scotland or Health and Care Number in Northern Ireland).
       
    First Time Application
    Apply Now
    If your applying for the first time please fill the online application for your EHIC.
    Renewal of Existing EHIC
    Re-Apply Now
    If your EHIC is due to expire within the next 6 months or has expired please re-apply here.
    Lost/Stolen Card
    Start Here
    Lost or stolen cards please fill the online form for a replacement card.